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Ground operations for the device lifecycle · Iberia · Europe · United Kingdom · Israel

Every device,

Collection, certified wipe, repair, storage, redeployment and buy-back, run from our own facilities. Every unit insured, photographed, priced by the line.

Let’s talk

The lifecycle.

How a job runs01 / 06

  1. Booked

    A collection window agreed with the employee, and a protective double-carton box sent to their address.

    You receiveThe booked window, and the packing instruction that went out.

  2. Collected

    We watch the attempt, not the booking. A failed try is rebooked and on the record the same day.

    You receiveTimestamp, reason, next action, owner, revised date.

  3. Received

    Serial matched to your reference on arrival. Charger and cable counted, present or missing.

    You receiveA receipt against your reference, and a discrepancy note where the unit differs.

  4. Inspected

    Photographed top, bottom, front (turned on) and serial. Condition recorded as found, not as reported.

    You receiveThe photographs and the condition record.

  5. Stored

    Labelled with serial, your reference, brand and model, and shelved. The shelf agrees with your record.

    You receiveA shelf count that matches your record, any day you ask.

  6. Redeployed

    Configured, charger checked, packed and tracked to the next person.

    You receiveTracking, and delivery proof on file.

Our biggest advantage is local.

Europe, the United Kingdom and Israel. The United Kingdom, Portugal and Israel in rust; the other European Union member states shaded.
United Kingdom
Portugal
Israel

The United Kingdom, Portugal and Israel, run as one operation. Collections and deliveries across the European Union.

  • United Kingdom, Portugal and Israel

    Home ground. One operation across the three, one record.

  • European Union

    Collections and deliveries across the member states, on the same record, at the same standard.

  • Elsewhere

    Ask. You get a yes or a no in the same email.

The numbers.

1,250+

Devices handled a year

180+

Repairs: units continue circling

25+

Countries where we collect and deliver

80.3%

Redeployment within 24h of request

Ready to make Iberia the easiest place to manage? We reply within one business day.

Let’s talk

All your devices visible at all times.

Physical check

Every device is physically checked and turned on upon arrival, the charger is also checked.

Logging into platform

The device record is created within 24 hours (usually same day) including model, serial number, the day it arrives, photographs, condition, charger and cable, status, and previous owner. The platform sends a notification that can integrate with your current platform.

Always available

No need to ask for status, you can always securely log into the platform and see the list of devices and dive into the device card to see the details of each one of them.

Logging requests through the platform

From within the device card you can ask for a reset, a buy-back price, a certified wipe, a charger or a redeployment to the next user.

Export and integration

All the information is exportable on demand to a .csv file and our system can integrate via API with almost any system you work with. No second system for your team to maintain.

* The platform is an integral part of the service.

DPL-1166·Laptop·Your client

Device record · illustration · fields as on the platform

Ready

Brand and modelApple · MacBook Air (A2338)
Serial numberC7GX•••••••
Collecting to sell?No
StatusReady
Last userJ. Almeida
Arrived at facility19/08/2026
Pick-up addressNürnberg, Germany
Pick-up requesterS. Novak ×
Pick-up remarksReception desk, ask for IT.
End clientYour client
RemarksArrived well with charger.
Photos · 4
TOP
BOTTOM
FRONT, ON
SERIAL
ChargerPresent
CablePresent

Buy-back

Request a price
Buy-back price statusNot requested
Buy-back requester emailNo requests
Buy-back remarksNone
Buy-back price 

Dispatch request

Redeploy
Who is requesting+ Add request
Shipment requested datedd/mm/yyyy
Client name 
Address 
Country 
Phone number 
Remarks 

Real client threads.

Proof, before lunch

The user is concerned about the data. We already removed it, correct? Is there a way to show it’s been erased?10:15
I can record a video showing the erase process.11:14
Yes please.11:16
Here it is.▶ erase-mac-process.mp4 · 0:4611:18
Operations LeadDevice lifecycle platform · name withheld

Two questions, two minutes

Are we still in time to ship today? For delivery in Lisbon tomorrow.11:14
Yes.11:14
Is the pickup confirmed for today?11:48
Yes, it’s scheduled for today.11:49
Operations LeadDevice lifecycle platform · name withheld

Checked, then confirmed

Can you confirm the laptop comes with Windows Pro?15:49
Confirmed: it is Windows 11 Pro.15:59
Just checking: will it be collected tomorrow as well?13:28
Yes. The driver has orders to give the box, collect the units on the spot and go.13:40
Operations ManagerIT service provider · name withheld

Our guarantee.

Insured

For every shipment and every unit in storage.

Photographed

You get pictures of top, bottom, front (turned on), and serial number confirmation. And in case of damage we make sure to show that as well.

Certified data wipe

Erasure on BitRaser, with a certificate bound to the serial. NIST 800-88, IEEE 2883:2022, DoD 5220.22-M and HMG IS5 are supported.

Own facilities

Storage and processing at our own facilities in Portugal, the UK and Israel, with our own lab for the usual repairs.

Data processing

We act as your sub-processor where you act as processor for your own client. We supply a DPA on demand.

Your client, not ours

We do not contract with, quote or market to your clients. We do not run your hardware programme, and we do not tell you what to buy.

FAQ

Do you have a white-label option?

Yes. We act as ground operations for your organisation and only contact users on your behalf. Our boxes are non-branded, and we can add your sticker or logo for extra personalisation.

What happens when a collection fails?

We make contact within 24 hours, usually with the user in CC, to book a new collection or offer an alternative.

How do we see our devices?

Every device is logged by serial within 24 hours of arrival and carries its own record: photographs, condition, wipe certificate, location, status and owner. You read it on the platform that comes with the service. If you would rather it lived in your own system, we export everything we hold in whatever format that system accepts, and build the automated feed on request.

How long does it take to send the device to the next person?

We are committed to fast fulfilment: 80.3% of redeployments leave within 24 hours of the request, and of those, more than 60% ship the same day.

How do you secure the data wipe?

A reset and a certified wipe are two different jobs. A data-wipe certificate is mandatory for compliance when the unit leaves the company for good. We run the erasure with BitRaser, which supports NIST 800-88 (Clear and Purge), IEEE 2883:2022, US DoD 5220.22-M and British HMG Infosec Standard 5.

Do you supply new devices?

Yes. We supply new material such as laptop peripherals and accessories in all the countries we work in. Just log your request and get a quote.

Is this another system my team has to keep updated?

No. The record exists because we work on it and update it. Your team can read it, export it to CSV on demand, or have it integrated by API with the system you already use.

What happens if a device is lost or damaged while you have it?

Every shipment and every unit in storage is insured. Each device is photographed on arrival (top, bottom, front turned on, and the serial) and its condition is recorded as found. Where a unit arrives damaged, we report it with photos and an explanation of how it arrived.

We need collections in a country you have not mentioned.

Please ask us. We always try to go the extra mile and usually get it to work. We collect and deliver in 25 or more countries, and Portugal and Spain are where we are strongest on price and lead time, which is why those rates are the ones published. Anywhere else is quoted per country, because the carrier cost is what moves, not our handling.

How do we try you without moving the whole programme?

Start with a pilot of one device, or just a handful, and see our service in action. If you would rather feel the platform first, we can walk you through a demo environment.
Let’s talk
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